Need some help please!!

[Jeremy Huddleston Sequoia]

> On May 12, 2017, at 04:53, Sophia Kasasa <sophasa at yahoo.com> wrote:
> 
> Hi,
> 
> I’m in the middle of trying to link up my Synergy Trader (ST) software to my Vantage trading platform.
> 
> This requires me to simply copy and paste two files from the ST to the corresponding files on the Vantage platform. 
> 
> I have so far managed to use the Winebottler app to convert one of the files which is in a .exe form. Then was asked to use XQuartz as shown below 
> 
> <Screen Shot 2017-05-12 at 12.45.26.png>
> 
> 
> So I installed the XQuartz that and tried to open it but all I got was this…. 
> 
> 
> <Screen Shot 2017-05-12 at 12.46.13.png>
> 
> 
> and nothing else. I have been on the phone with both Mac support and Vantage who have asked me contact yourselves.


That's a known bug in macOS that was fixed in later versions.  Just reboot and try the install again.

By "Mac support," do you mean AppleCare?  Do you have the name of the representative that gave you the incorrect information?

Thanks,
Jeremy


> I’m grateful for any help in resolving this.
> 
> Best Wishes
> 
> Sophia
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